Valverax LLC
Terms of Service
Effective January 1, 2026
Valverax LLC
Effective January 1, 2026
These Terms of Service ("Terms") are a binding agreement between Valverax LLC ("Valverax," "we," "us," or "our") and the business or individual ("you," "Customer," or "your organization") that registers for or uses Valor, a business operations platform for home improvement and construction contractors, together with any related applications, integrations, and services (collectively, the "Service").
By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service. If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.
Please read Section 16 (Dispute Resolution) carefully. It requires most disputes to be resolved through binding individual arbitration and waives your right to participate in a class action.
Subject to these Terms, Valverax grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your organization's internal business operations during your subscription term. We may issue and revoke Authorized User access at your Administrator's direction.
Your Administrator is responsible for configuring roles and permissions, managing Authorized Users, and ensuring that each Authorized User complies with these Terms. You are responsible for all activity that occurs under your account, including activity by your Authorized Users.
The Service is intended for business use by adults. You and each Authorized User must be at least 18 years old. You agree to provide accurate, current, and complete registration information and to keep it updated.
You are responsible for safeguarding account credentials and for all actions taken using them. You must notify us promptly if you suspect any unauthorized access to or use of your account.
You agree not to, and not to permit any Authorized User or third party to:
We may investigate suspected violations and suspend or terminate access as described in Section 12.
As between you and Valverax, you own your Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely as necessary to provide, secure, and improve the Service for you, and as otherwise described in our Privacy Policy.
You are solely responsible for the accuracy, quality, legality, and appropriateness of Customer Data, and for obtaining all rights, consents, and permissions necessary for us to process it on your behalf. You represent that you have the right to provide Customer Data to us and that doing so does not violate any law or the rights of any person, including Your Customers.
You are responsible for maintaining your own copies of Customer Data as appropriate. While we maintain backups as part of operating the Service, we are not a system of record for your legal, accounting, or compliance obligations.
The Service may allow you to send text messages (SMS), emails, and other communications to Your Customers on your behalf. You are the sender of those communications and are solely responsible for their content and for compliance with all applicable laws, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing and "do not call" laws, and carrier and messaging-platform requirements.
You represent, warrant, and agree that, for every recipient you message through the Service, you will:
Message and data rates may apply to recipients, and mobile carriers are not liable for delayed or undelivered messages. Valverax does not guarantee delivery of any communication. You will indemnify Valverax for claims arising from communications you send through the Service, as described in Section 15.
The Service integrates with or relies on third-party products and services, which may include HubSpot, Google (Maps, location, and document storage), cloud hosting and database providers, payment processors, and SMS and email carriers. Your use of those services may be subject to their own terms and policies.
We are not responsible for, and disclaim all liability arising from, the acts, omissions, availability, or performance of third-party services, including any interruption, error, or data loss they cause. We may add, change, or remove integrations at any time.
The Service, including all software, design, text, graphics, and the Valor and Valverax names and logos, is owned by Valverax or its licensors and is protected by intellectual property laws. Except for the limited license granted in Section 3, no rights are granted to you. All rights not expressly granted are reserved.
If you provide suggestions, ideas, or other feedback about the Service, you grant Valverax a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
We may offer features identified as beta, preview, early access, or experimental. These features are provided "as is," may be changed or discontinued at any time, are not covered by any service commitment, and may be subject to additional terms. You use them at your own risk.
We strive to keep the Service available and reliable, but the Service is provided on an "as available" basis. We do not commit to any specific uptime or service level. The Service may be unavailable from time to time due to maintenance, updates, or factors beyond our control.
We may modify, enhance, or discontinue features of the Service at any time. We will use reasonable efforts to notify you of material adverse changes to core functionality.
You may stop using the Service and cancel your account at any time. We may suspend or terminate your access, in whole or in part, if you materially breach these Terms, fail to pay amounts due, use the Service in a way that risks harm to us, other users, or third parties, or as required by law.
On termination, your license to use the Service ends. We will make Customer Data available for export for a limited period after termination, after which we may delete it in the ordinary course, subject to our Privacy Policy and any legal retention obligations. Provisions that by their nature should survive termination (including Sections 6, 9, and 13 through 19) will survive.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT IT WILL MEET YOUR REQUIREMENTS.
The Service provides tools to help you run your business. It does not provide legal, tax, accounting, insurance, licensing, or other professional advice. Outputs such as estimates, invoices, and calculations are for your convenience, and you remain solely responsible for verifying their accuracy and for your compliance with all laws and regulations that apply to your business, including contractor licensing and lien requirements.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VALVERAX'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO VALVERAX FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. These limits form an essential basis of the agreement between us.
You will defend, indemnify, and hold harmless Valverax and its officers, employees, and agents from and against any claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data; (b) your or your Authorized Users' use of the Service; (c) communications you send through the Service, including any claim under the TCPA or other messaging or privacy laws as described in Section 7; (d) your violation of these Terms or applicable law; or (e) your violation of the rights of any third party, including Your Customers.
Please read this section carefully — it affects your legal rights.
Before starting an arbitration, you agree to first contact us and give us 30 days to resolve the dispute informally. Most concerns can be resolved this way.
Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Service that is not resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration will be seated in Mecklenburg County, North Carolina, and may proceed by document submission, telephone, or video where allowed. Judgment on the award may be entered in any court of competent jurisdiction.
Disputes will be arbitrated only on an individual basis. You and Valverax waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate more than one party's claims.
Either party may bring a claim in small-claims court if it qualifies, and either party may seek injunctive or equitable relief in court to protect its intellectual property or confidential information.
You may opt out of this arbitration agreement by notifying us in writing within 30 days of first accepting these Terms. If you opt out, disputes will be resolved in the courts identified in Section 17.
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. Subject to Section 16, the state and federal courts located in Mecklenburg County, North Carolina, will have exclusive jurisdiction over any dispute not subject to arbitration, and the parties consent to that venue.
We may update these Terms from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify account holders. Continued use of the Service after the effective date of any changes constitutes acceptance of the updated Terms.
Force Majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control. Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Severability. If any provision is found unenforceable, the rest remains in effect. No Waiver. Our failure to enforce a provision is not a waiver. Entire Agreement. These Terms, the Privacy Policy, and any order form are the entire agreement between us regarding the Service and supersede prior agreements on that subject. Relationship. The parties are independent contractors; these Terms create no partnership, agency, or employment relationship.
If you have questions about these Terms, please contact us:
Valverax LLC
Charlotte, NC, United States
contact us through our online form